FAQ

1. Are Next Level urgent care centers open on holidays?

Our urgent care clinics are open daily from 9am to 9pm. We are closed on Thanksgiving and Christmas Day.

2. Do I need an appointment for urgent care?

No. You never need an appointment to be seen at Next Level Urgent Care. Patients are seen on a walk-in basis.

3. What about conditions requiring on-going care and monitoring?

Next Level Urgent Care is not meant to take the place of a patient’s primary care physician. Patients will be referred back to their primary care provider for ongoing care. For patients who do not have a primary care provider, Next Level Urgent Care is happy to refer them to a primary care provider currently accepting new patients.

4. Do I need my Insurance ID card to be seen in urgent care?

In order for us to be able to verify your insurance coverage, we will need to see and copy your insurance card. If you are unable to bring your card, we will do our best to verify your benefits with your carrier when you arrive. For those without insurance, or who have high deductibles, we also offer discounted cash pay prices at the time of service.

5. How do I know if I need Urgent Care or the ER?

If you feel that your condition is life-threatening you need to be seen in a hospital Emergency Room and should call 911. The ER treats life threatening medical conditions, such as chest pains, severe wounds or amputations. Urgent Care Centers treat conditions that need immediate attention but are not life or limb threatening.

6. How long will I have to wait to be seen in urgent care?

Next Level Urgent care patients are typically seen within minutes. Visits for patients with simple complaints can take as little as 30 minutes. Most patients have completed their visit within 1 hour. Since urgent care patients can walk-in to be seen at any time, occasionally patients may experience longer than the typical waits. Next Level makes every effort to staff our clinics appropriately to keep wait times to a minimum.

7. Who will be treating me in urgent care?

Our staff includes licensed physicians as well as experienced Physician Assistants and Nurse Practitioners, as well as nurses, paramedics, medical assistants and x-ray technologists who have experience and training in emergency medicine, primary care, pediatrics, internal medicine and sports medicine.

8. What types of services does Next Level Urgent Care provide?

At Next Level Urgent Care we specialize in the treatment of acute urgent medical conditions. Our providers treat many types of medical conditions, but typical types of concerns include: coughs, colds, sinus infections, headaches, broken bones, sprained joints, rashes, back pain, ear infections, abdominal pain, and treatment of lacerations.

9. Can I use Next Level as my family doctor if I don't have one?

No, Next Level Urgent Care is NOT a substitute for a family doctor. Although we are glad to see patients anytime, we want to stress the importance of having a family doctor, serving as the "manager" of your healthcare. Urgent care provides medical treatment for your unexpected illnesses or injuries, and serves as a resource for after hours care, on weekends and holidays, or when you are unable to get an appointment with your doctor.

10. Will you refill my medications?

Medication refills are NOT routinely given; however, a provider may refill medications until a patient can be seen by their primary care provider under certain circumstances as deemed necessary, on a case by case basis.